Medan Airport Informational Guide to Kualanamu International Airport (KNO) - Non Official

Medan Airport Services


Free, unlimited Wi-Fi is available at Kualanamu, connect to “freewifi.kno or AP2@wifi.idNC” network.

Lost & found

For any issue regarding lost baggage, please contact Lost & found service.  

Airport App

Passengers can download the official mobile application of the airport. They will find maps in real time, information of flights, shopping, facilities, and a lot more.  

Airport Hotel

There is an Hotel in the Airport. Hotel Horizon Sky.

For more information, please contact: +61 8888 0300.

Currency exchange

There’s a Money Changer booth in a couple of locations in the Arrivals area.

Service hours: 06:00 am to 08:00 pm. 

Prayer room

Find a couple of prayers room in both Arrivals and Departures.

Movie Theatre 

There is a little movie theatre facility in the airport.

Entrance is free and is open from 07:00 am to 10:00 pm. 

smoking area

There is a designated area for smoking. 

luggage storage

There are no lockers available at Medan Airport. 

Other Services

- Restaurants and cafeterias
- ATMs
- Banking services
- Children’s play area
- Drinking water
- Game Centre
- Luggage wrapping
- Postal services
- Smoking room
- Spa
- Shops and Duty free
- Car rental services


Saphire Blue Sky Executive Lounge: Domestic Terminal, First level. Service hours: From 05:00 am until 10:00 pm. Services: Internet Terminals, food, snacks, newspapers and magazines, TV and Wi-Fi. 

Garuda Indonesia Executive Lounge: Domestic Terminal. Service hours: From first departure until last departure. Services: Snacks, TV, premium food, newspapers and magazines. 

Saphire Mandai Exectuive Lounge: International Terminal, first level. Service hours: From 05:00 am to 10:00 pm. Services: TV, food, snacks, newspapers and magazines.